Shipping policy

Our goal is to ensure a smooth and transparent shipping process for your satisfaction. Below are the details of our shipping policy.

Shipping Area
We currently ship throughout the USA.

Currency

Shipping Costs
All orders receive free shipping.

Processing Time (Days)
Minimum: 1 day
Maximum: 2 days
Fulfilled: Monday to Friday

Transit Time (Days)
Shipped: Monday to Friday
Minimum: 5 days
Maximum: 7 days

Order Cutoff Time
Cutoff time for delivery time calculation:
10:00 PM (GMT-8:00) Pacific Standard Time (LA)

Total Delivery Time
6 to 9 business days.

Shipping Process
Reliable Couriers: We ship with USPS and DHL.

Insured Shipping: All shipments are insured.

Contact our customer service team in case of loss or damage during transit.

Shipment Tracking
Tracking Information: After purchase, you will receive an email with tracking details, including the courier name and tracking number.

Questions: Our support team is available for any tracking-related questions via our contact form.

Handling Missing Items
Reporting Missing Items: Contact our customer service team via the contact form.

Resolution: We will resolve the issue as quickly as possible by sending a replacement item or offering a refund.

Return Shipping Costs
For Defective Products: No cost to the customer. This applies if the product is incorrect, damaged during transit, or otherwise defective.

For Customer Requests: The actual return shipping costs will be charged to the customer if the item was ordered by mistake, doesn’t fit, or is no longer wanted.

Business Information

Email: info@sfeerhome.com

Contact form: click here

Phone: +31629536250

Customer service: Monday - Friday, 9am - 5pm (GMT-8, Pacific Time)

Address: John Blankensteinstraat 31A, 1095MB, Amsterdam, The Netherlands

Business name: Sfeer Home

Company name: Sandoval B.V.