Return & refund policy
Countries
This return and refund policy applies to all purchases made through the website for shipments to the United States in USD.
Returns and Exchanges
We accept returns for both defective and non-defective products. We also accept exchanges.
Product Conditions
We accept returns or exchanges only for products in new and unused condition.
Return Period
The return period is 30 days from the receipt of the product.
Return Method
Returns can be made by mail.
Return Label
The return label will be sent via email; you can download and print it.
Return Costs
The return shipping costs are the customer' responsibility and will be charged to the customer if the item was ordered by mistake, is the wrong size, or is no longer wanted.
Returns Costs For Defective Products
For defective products: No cost to the customer. For defective or damaged products, we will provide a free prepaid label for the return. This includes products damaged during transit or with other defects.
Restocking Fee
No cost.
Refund Processing Time
Refunds will be processed within 7 days of receiving and verifying the returned product.
Return Instructions
Reporting the return: Contact our customer service via the contact form, providing the order number and reason for the return.
Return confirmation: After verifying the request, you will receive detailed instructions and, if necessary, a prepaid return label.
Packaging and Shipping
Securely pack the item in its original packaging with all labels and tags. Include the return form and any required documents or images. Download and print the return label using the link provided in our email.
Specific Return and Refund Conditions
Change of mind: Products can be returned within 30 days of delivery, provided they are unused, intact, and in their original packaging.
Defective products: If you receive a defective product, contact our customer service immediately. We will cover return costs and offer a replacement or refund.
Damaged products: Send us photos of the damage. After verification, we will cover return costs.
Wrong product: If you receive the wrong product, contact us. We will cover return costs and send the correct product.
Undelivered product: If the product does not arrive, contact us to initiate an investigation with the courier. If not found, we will offer a full refund or replacement.
Order cancellation: You can cancel the order before it is shipped. If the order has already been shipped, follow the return procedure.
Policies for Damaged or Defective Products
Contact our customer service. Send photos of the damage or defect. After verification, a replacement or full refund will be offered.
Policies for Non-Damaged Products
If you change your mind, you can return the product intact and unused within 30 days of delivery. Ensure it is in its original packaging.
Timelines
Reporting the return: Returns must be reported within 30 days of receiving the product. Processing time: After receiving and verifying the item, we will process the refund within 7 business days. You will receive a confirmation email.
Refund conditions: The refund will be approved if the product is intact, unused, and in its original packaging. Refund method and time: Refunds will be issued to the original payment method within 7 business days of approval.
Exceptions to the Return Policy
Non-returnable items: Custom or personalized items. Hygienic products (e.g., socks, underwear) unless sealed and unused.
Return Address
Send all returns to:
John Blankensteinstraat 31A, 1095MB, Amsterdam, Netherlands.
Shipping Method and Costs
Shipping method: USPS or DHL with tracking. Handling costs: $0.
Legal Rights: This policy does not affect your legal rights.
Customer service & questions
Contact our customer service via the contact form.
Business Information
Email: info@sfeerhome.com
Contact form: click here
Phone: +31629536250
Customer service: Monday - Friday, 9am - 5pm (GMT-8, Pacific Time)
Address: John Blankensteinstraat 31A, 1095MB, Amsterdam, The Netherlands
Business name: Sfeer Home
Company name: Sandoval B.V.